Here are 7 tips to become a 5-star Uber Driver:
1. Have a smooth ride
One of the most important factors to becoming a 5-star Uber driver is the quality of your car. Most passengers switched from taxi’s to Uber for the increased quality of cars. Passengers prefer SUVs and larger sedans, as they provide ample room in the back for friends and abundant boot space for luggage on those airport trips. New cars will always provide more 5-star ratings than older cars. So if your car is approaching 5-9 years old, now could be the perfect time for you to upgrade.
2. Keep it clean
Keeping your vehicle clean and well-maintained is another important factor in maximising 5-star ratings. Avoid eating in your car (especially things like fast food, which can smell) and remove any rubbish that is lying around. Remember, first impressions count.
3. Go the extra mile
From bottled water to mints to mobile chargers for both Apple and Android to an AUX cord for passengers to become the DJ – providing these added extras that Uber drivers are famous for will go a long way to ensuring you become a 5-star Uber driver.
4. Be polite
Gestures like opening doors, helping passengers with their luggage and having an umbrella handy to escort passengers from your car when it is raining will boost your Uber rating dramatically.
5. Know the streets
Start your trip by asking the passenger if they have a preferred route. If they do not have a preferred route, ask the passenger if they are happy for you to use GPS. The Uber Driver App has a map functionality inbuilt. A number of drivers recommend Waze, a great app for navigating the traffic and road works as it uses real-time data. By arriving on time, you will keep your passengers happy.
6. Become a tour guide
Knowing what events are on in your local area is a great way to start a conversation and to build a relationship with your passengers, especially if they are tourists.
7. Be creative and have some fun
Dressing up your car for big events adds to the experience for your passengers. From cultural celebrations to sporting events to the weekend nights, there are a number of ways you can use your creative flair and have fun on the road. If you are having fun, your passengers will respond accordingly.
How can Splend help you become a 5-star Uber driver?
At Splend, we provide our Members with the complete service to ensure they are more profitable, safer and happier drivers. As a result, Splend Members enjoy Uber ratings and earnings well above the national average.
Have a smooth ride – Splend provides every Member with an Uber compliant new-model car that is 5-star ANCAP rated. The car is yours 24/7 to use for Uber and personal use. You, your friends, your family, and most importantly your passengers will love the quality of your car.
Keep it clean – Every Splend Member gets access to our amazing Benefits Program, which includes discounted car washes at both Magic Hands Carwash and IMO Car Wash. There are also facilities for Members to wash their cars at our Member Support Centres. Therefore, Splend Members always make a great first impression.
Go the extra mile – Splend Members receive on-boarding goodies that include water, mints, and accessories for your car. Splend Members also receive a number of sampling opportunities from brands such as Cadbury and Coca Cola, meaning you have additional extras for your passengers.
At your service & street knowledge – Every Splend Member receives a dedicated Member Success Representative who provides you with coaching, training and mentoring. Your Member Success Representative will ensure you know all the latest Uber tips and tricks.
Become a tour guide & have some fun – Splend provides Members with a weekly events calendar to ensure you know about all the major events in your city. This means increased earnings by being in the right place at the right time. It also means you will become an encyclopedia of local knowledge for passengers, resulting in great ratings.
If you want to know how Splend can help you become a 5-star Uber driver, give our team a call on 1800 775 363 or sign up to have our customer service team call you.