The coronavirus lockdown has forced businesses and individuals to change the way they operate and live their lives. Splend is no exception, and nor are our members.
The safety of our members and staff is our number one priority. We’re working tirelessly to align our operations with the restrictions, so we can protect each other, assume social responsibility, and do our part in easing the pressure on the healthcare system.
Transparent communication is imperative in these demanding times, so we’ve compiled the most important questions you might have about how Splend operates during the lockdown.
Take a moment to read through this FAQ and check back regularly as we’ll continue to update this post as the situation evolves. Reach out to us on 1800 775 363 if you have any further questions.
- Are the Member Support Centres still open?
- Will the opening hours change?
- Can I still get a car?
- Are the cars safe to pick up?
- Do I need to attend my monthly catch up?
- Do I need to attend my scheduled servicing appointment?
- Can I do delivery work now that ridesharing demand is so low?
- What should I do if I’ve had an accident or have other issues with my car?
- If I hand back my car, can I return to Splend once the outbreak is over?
- What should I do with my Splend car if I’m diagnosed with coronavirus?
Are the Member Support Centres still open?
Yes, until further notice our Member Support Centre remains open to assist you. During this time, we ask you to visit us by appointment only. For the opening hours at your local Member Support Centre see our contact information, and if you have any questions or concerns, say hello on 1800 775 363.
Will the opening hours change?
No, our Member Support Centres will continue to operate as usual until further notice. Call 1800 775 363 and ask for an appointment, so we can ensure the safest conditions for your visit.
Can I still get a car?
Yes, other than restricting the number of members and clients in our Member Support Centre at one time, we continue our operations as usual. This includes onboarding new members and handing out cars too.
Are the cars safe to pick up?
Yes, we’re taking steps to ensure all our cars are thoroughly cleaned and sanitised before handing them out to our new or returning members.
Do I need to attend my monthly catch up?
No, your Member Success Representative will call you on the phone to minimise personal contact.
Do I need to attend my scheduled servicing appointment?
Yes, until further notice you must still attend your car’s scheduled servicing appointment. The health and safety precautions are top-priority in the maintenance centres too.
Can I do delivery work now that ridesharing demand is so low?
Yes. Ridesharing is indeed in low demand, but people are increasingly relying on delivery services. It’s also much safer for you to practice during the epidemic. If you’re an Uber driver, activating Uber Eats and Uber Parcel is easy and straightforward using your existing account and app.
Your Member Success Representative can also help you sign up with other food and parcel delivery apps, some of which offer exclusive benefits to Splend members such as fast-track onboarding so you can skip the line and start earning from day one.
What should I do if I’ve had an accident or have other issues with my car?
Follow the standard procedure: call us on 1800 775 363 or raise a ticket in your Splend app and our team will assist you as usual, or replace your car.
If I hand back my car, can I return to Splend once the outbreak is over?
Yes, we welcome you back into the Splend community anytime you’re ready to hit the streets again.
What should I do with my Splend car if I’m diagnosed with coronavirus?
We recommend you to keep the car at your home location and notify your Member Success Representative immediately. This will prevent spreading the coronavirus to our staff and the general public (i.e. on your way home from the Member Support Centre).
Once you’re diagnosed with COVID-19, you can apply to Uber for financial support to cover both the cost of your car and your loss of earnings.
At Splend we help on-demand drivers thrive. As a result, we continue to help our members through the COVID-19 coronavirus outbreak. Our dedicated Member Success Representatives and Member Care Team are on standby to answer any questions you might have.
Simply call us on 1800 775 363