What is a Member Success Representative?

    What is a Member Success Representative? - Your Splend account manager
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    Splend provides every member with a dedicated Member Success Representative.

    We’re proud of the unique service we provide our members and it’s our Member Success Representatives we owe most of our success to. And don’t let this confuse you: it’s your success as an on-demand driver that these legends are responsible for.

    But who exactly are Member Success Representatives and what do they do?

    Your guide to take you from beginner to pro

    Becoming your own boss is great but it comes with different challenges than you may face in a nine-to-five job. Your Member Success Representative is the go-to person that will help you through every step to becoming a successful Uber driver. Your guardian angel, if you will.

    Their responsibilities are threefold: getting you started, ensuring you’re as successful as possible, and helping you resolve the problems you may face on the road.

    1. Getting you started with ridesharing

    Signing you up to Uber

    Your Member Success Representative and the sign-up team can help you with your Uber application.

    Downloading the Uber app and setting up your Uber account

    Fuzzy on the technical details? Don’t worry, your Member Success Representative will take you through the process of setting up your Uber account and show you all the important information and functions you will need within the Uber Driver app.

    Developing your income goals and driving strategy

    Regardless if you want to be successful as a part-time or full-time driver, you need a strategy to get ahead of your competition. Your Member Success Representative will help you identify your goals and put together a tailored plan of attack to help you achieve them while optimising your work-life balance.

    2. Helping you become a successful on-demand driver

    Business mentoring

    Uber drivers are, in essence, small business owners. Fret not, your Member Success Representative has all the information you need to get started, including free registration for your ABN and for GST through our partner, DriveTax.

    Also, as a business owner, your success means increased profits as well as boosting your Uber driver rating. Other Uber drivers define success as enjoying their work, meeting new and interesting people, while providing the best possible Uber ride. Regardless of your aspirations, there’s always room for small tweaks, and your Member Success Representative will help you make the best of your time on the road.

    Additional income opportunities

    Do you want to supplement your rideshare income? Your Member Success Representative can help you  seek out the best rideshare platforms and find more work you can do with your car that suit your lifestyle and your income goals.

    Monthly catch-ups

    Your Member Success Representative will reach out to you at least once every month for a routine catch up. These meetings are important to see how you’re progressing with your goals. They also provide us with an opportunity to check if your car is in good condition and safe to drive, to make sure your passengers rate you with five stars every time.

    3. Troubleshooting

    Car issues

    Murphy’s law doesn’t spare cars, and despite providing new models of the best quality, things do go wrong out on the road sometimes. That is when you’ll be glad to have a friend in need: just call your Member Success Representative and they will know exactly what to do.

    Accident management

    Should you ever have an accident, your Member Success Representative will be there to support you along the way. After you pay the $1,500 insurance deductible, they will get you a replacement car, so you can be back on the road as soon as possible.

    Helping you open an eTag account with the relevant toll provider

    Every Splend member has to have an eTag in their car with sufficient money on their account. If you don’t have a toll account, your Member Success Representative will lead you through the process.

    Deactivated by Uber?

    Your Member Success Representative will book you in for a free re-activation training course and help you develop a plan to increase your rating.

    About Splend

    We enable people to make money by driving for on-demand apps such as Uber.

    We’re more than a car rental company. In addition to new-model cars and all the essentials to start earning money with Uber as quickly as possible, our members enjoy driver training and dedicated support via a personal account manager, as well as member benefits such as partner discounts and exclusive events.

    For more information about Splend, make an appointment at your local Member Support Centreemail us, or say hello on 1800 775 363.


    Balazs Szekely

    Maker by nature, writer by profession, and a petrolhead at heart, Balazs is our very own content creator who brings Splend’s voice to life. He’s been a wordsmith his entire career, having seen it all from the print media to radio through online publishing and marketing copywriting. He’s fascinated by things he has yet to fully understand such as photography, ice hockey, and the bizarre art of aquascaping. In his free time you may find him mixing up cocktails for his friends or away from home on a city break. Drop him a line at balazs.szekely@splend.com

    All stories by: Balazs Szekely