Splend provides every Member with a dedicated Member Success Representative.
We’re proud of the unique service we provide our members and it’s our Member Success Representatives we owe most of our success to. And don’t let this confuse you: it’s your success as an on-demand driver that these legends are responsible for.
But who exactly are Member Success Representatives and what do they do?
Your guide to take you from beginner to pro
Becoming your own boss is great but it comes with different challenges than you may face in a nine-to-five job. Your Member Success Representative is the go-to person that will help you through every step to becoming a successful Uber driver. Your guardian angel, if you will.
1. Getting you started with ridesharing
Signing you up to Uber
Your Member Success Representative and the sign-up team can help you with your Uber application.
Downloading the Uber app and setting up your Uber account
Fuzzy on the technical details? Don’t worry, your Member Success Representative will take you through the process of setting up your Uber account and show you all the important information and functions you will need within the Uber Driver app.
Developing your income goals and driving strategy
Regardless if you want to be successful as a part-time or full-time driver, you need a strategy to beat your competition. Your Member Success Representative will help you identify your goals and put together a tailored plan of attack to help you achieve them while optimising your work-life balance.
2. Helping you become a successful on-demand driver
Uber drivers are, in essence, small business owners. Fret not, your Member Success Representative has all the information you need to get started, including free registration for your ABN and for GST through our partner, DriveTax.
Also, as a business owner, your success means increased profits as well as boosting your Uber driver rating. Other Uber drivers define success as providing the best possible experience for their passengers, having fun, and meeting new and interesting people. Regardless of your aspirations, there’s always room for small tweaks, and your Member Success Representative will help you optimise your time on the road.
Additional income opportunities
Do you want to supplement your Uber driver income? Your Member Success Representative can help you determine what other opportunities will suit your schedule and your goals.
Your Member Success Representative will reach out to you at least once every month for a routine catch up. These meetings are important to see how you’re progressing with your goals. They also provide us with an opportunity to make sure your car is in good condition and safe to drive, to make sure your passengers rate you with five stars every time.
Murphy’s law doesn’t spare cars, and despite providing new models of the best quality, things do go wrong out on the road sometimes. That is when you’ll be glad to have a friend in need: just call your Member Success Representative and they will know exactly what to do.
Should you ever have an accident, your Member Success Representative will be there to support you along the way. After you pay the $1,500 insurance deductible, they will get you a replacement car, so you can be back on the road as soon as possible.
Helping you open an eTag account with the relevant toll provider
Every Splend member has to have an eTag in their car with sufficient money on their account. If you don’t have a toll account, your Member Success Representative will step you through the process.
Deactivated by Uber?
Your Member Success Representative will book you in for a free re-activation training course and help you develop a plan to increase your rating.
We enable people to make money by driving for on-demand apps such as Uber.
We’re more than a car rental company. In addition to new-model cars and all the essentials to start earning money with Uber as quickly as possible, our members enjoy driver training and dedicated support via a personal account manager, as well as member benefits such as partner discounts and exclusive events.