Supporting our members through Coronavirus

    Supporting our members through Coronavirus
    1001 500 Balazs Szekely

    Thank you for your patience during these difficult times. We know that every bit of help counts right now. We’ve listened carefully to your concerns and worked hard to create the following assistance package for you.

    For our existing members, we’re offering $70 off your weekly rental fee if you’re on a Rent plan, or you can opt-in to a weekly 25% discount if you’re on Rent to own.

    You’ll receive the following rental fee discounts, based on your Splend plan:

    Splend planDiscount*More details
    Rent$70 off your weekly feeRead the Rent FAQ
    Rent to own25% off your weekly feeRead the Rent to own FAQ

    *Terms and conditions apply:

    • You can only claim your discount once you’re up to date with all your previous payments.
    • Missing a payment will automatically revert you to the full pricing.

    How it works

    Rent plan

    The Rent plan discount will go into effect automatically on April 8th and will be valid until further notice from Splend.

    Rent to own plan

    If you’re on a Rent to own plan, you have two options:

      • Option 1: continue paying your weekly Rent to own subscription fee and pay off your car faster
      • Option 2: opt-in for the 25% discounted fee by filling in this form

    The discounted amounts will be charged back by extending your term with one week for every four weeks when you paid a reduced fee.

    Important

    The discounts will go into effect starting April 8th or the week after you claim your discount if you’re on a Rent to own plan.

    We’ll continue to help you find new income opportunities, as the demand for package and food delivery will only increase over the coming weeks.

    We’ll also continue to support you during the epidemic by keeping our Member Support Centres open Monday to Friday between 9am and 5pm. We only ask you to call us on 1800 775 363 and make an appointment beforehand, so we can ensure the safest conditions for your visit.

    Given the unpredictable nature of the situation, we’ll review our assistance packages every two weeks, taking into consideration the Government’s advice around the evolution of the COVID-19 outbreak.

    Other support options

    Top up your income with parcel and food deliveries

    Government support

    You can claim up to $1,500 per fortnight thanks to the Government’s revised JobKeeper or JobSeeker payments completed with the new Coronavirus Supplement, as well as up to two one-off Household Support Payments of $750 each. See how to claim these benefits as an Uber driver

    A word on health and safety

    The safety of our members and staff remains our number one priority. We’re working tirelessly to align our operations with the Government’s restrictions and advice, so we can protect each other, assume social responsibility, and do our part in easing the pressure on the healthcare system.

    Take a moment to read our safety guide:

    About Splend

    At Splend we help on-demand drivers thrive. As a result, we continue to help our members through the COVID-19 coronavirus outbreak. Our dedicated Member Success Representatives and Member Care Team are on standby to answer any questions you might have.

    Simply call us on 1800 775 363.

    In light of the global coronavirus epidemic and the uncertainties it’s created, we’re working tirelessly to continue to support you through these worrisome times.

    AUTHOR

    Balazs Szekely

    Maker by nature, writer by profession, and a petrolhead at heart, Balazs is our very own content creator who brings Splend’s voice to life. He’s been a wordsmith his entire career, having seen it all from the print media to radio through online publishing and marketing copywriting. He’s fascinated by things he has yet to fully understand such as photography, ice hockey, and the bizarre art of aquascaping. In his free time you may find him mixing up cocktails for his friends or away from home on a city break. Drop him a line at balazs.szekely@splend.com

    All stories by: Balazs Szekely