The COVID-19 epidemic has become the central topic and a major preoccupation of the media and the public. The outbreak has created uncertainty for individuals, families, as well as businesses and self-employed workers like yourself.

Splend is not just here to give you a set of wheels. Our teams are on hand to help you stay healthy, safe, and well-informed during this exceptional time.


Uber takes measures to contain COVID-19

Uber announced a series of steps to assist drivers worldwide and help health authorities in their efforts to contain the epidemic:

  • Financial assistance: drivers and delivery workers diagnosed with coronavirus, or asked by a health authority to self-isolate, will have their Uber accounts suspended and receive financial support from Uber during the 14-day quarantine period
  • Disinfectants: Uber is mobilising its partnerships with manufacturers and distributors to ensure their drivers have access to disinfectants during these times of high demand.
  • Food delivery: People are relying more on food delivery in this period, so Uber Eats clients can now ask deliverers to leave the food packages at the door to minimise exposure risk.

Read the detailed list

Coronavirus safety tips for on-demand drivers

People are encouraged to avoid crowded places and public transport, so there’s a raised demand for ridesharing, which is expected to heighten in the upcoming days. Driving during this period carries an increased responsibility.

Read this 5-step guide and take all the precautions you can to avoid getting infected and help curb the spreading of the virus.

1. Personal hygiene

  • Have disposable tissues at hand for yourself and your passengers. Sneeze or cough into your elbow if you can’t reach for a tissue.
  • Dispose of your used tissues responsibly. Keep a small, airtight container or a Ziploc bag at hand
  • Avoid all physical contact with riders
  • Wash your hands every time you have the possibility and frequently use alcohol-based hand sanitiser

U.S. Surgeon General Jerome Adams explains how to wash your hands correctly:

2. Keep the inside of your car clean

We know that cleaning your car is an important part of your work on any given day. However, during the outbreak, it’s important to also disinfect at least the frequently touched surfaces and open the window whenever possible to improve ventilation. Don’t rely on the AC unless you have no other option, because the filters are easily contaminated and may spread germs.

We recommend getting both disinfectant spray and antibacterial wipes and using them multiple times a day on these surfaces:

  • Inside and outside door handles and the boot lid, as well as the handles above the passenger doors
  • Gear lever and steering wheel
  • The dashboard, as well as any buttons your passengers might touch
  • Your personal belongings, such as your phone, glasses, and keys.

With supplies running low, it might be hard to get these products. Uber is working to provide drivers with disinfectants to help them keep their cars clean.

Use this checklist to make sure you don’t miss any frequently-touched spots:

Car cleaning checklist coronavirus

3. Have hand sanitiser available for you and your passengers

When you don’t have access to running water to wash your hands, you can use hand sanitisers with at least 60% alcohol according to the US Centers for Disease Control and Prevention.

Again, finding hand sanitiser may prove tricky, so try a number of different stores in between rides.

4. Minimise exposure

By far the most effective way to keep safe and stop the spreading of the coronavirus or any infectious disease is to minimise personal contact and self-isolation during the incubation period, even if you’re feeling well. If you don’t want to self-isolate and continue to work, you can limit your exposure by doing less rideshare driving and shifting your focus more towards Uber Eats or Amazon Flex deliveries.

If you continue to drive rideshare, it’s best to ask your riders to sit at the back and handle their own luggage.

For Uber Eats trips, drop off the delivery at the door and avoid person-to-person handovers.

5. Stop driving if you feel unwell

If you’ve been exposed to a confirmed coronavirus carrier or you’re not feeling well, it’s important to self-isolate and keep an eye on your symptoms. These include:

  • Runny nose
  • Sore throat
  • Cough
  • Fever
  • Shortness of breath

Coronavirus health information line

You can call this line 24/7 if you’re seeking information on coronavirus (COVID-19):

+1: Stay optimistic

It might be difficult to avoid getting sucked into the panic spiral, but it’s important to realize that the empty streets and people wearing masks is a good sign. It means we’re starting to take this epidemic seriously. The more careful we all are these few days, the sooner things get back to normal.

We encourage you to keep calm, take all the necessary precautions, and stay safe.

Finally, some words of encouragement from Uber themselves:

Maintaining your Uber Pro status
The last thing you should have to worry about is losing your Uber Pro status. We are protecting the current Uber Pro status for all drivers for the remainder of this qualifying period.

Support options

We’re all in this together, and dealing with the crisis is our common goal. Read our guides below to see what Splend support packages, government aid, and alternative income opportunities you can rely on during these difficult times.

Other COVID-19 resources

About Splend

At Splend we help on-demand drivers thrive. As a result, we  continue to help our members through the COVID-19 outbreak. Our dedicated Member Success Representatives and Member Care Team are on standby to answer any questions you might have.

During the pandemic, our Member Support Centres will operate strictly by appointment only. Simply give us a call on 1800 775 363 and make an appointment, so we can ensure the safest conditions for your visit.