Meet the team: Laura and Abhishek support you from the starting line

    Meet the team - Splend Member Success Representative
    1000 500 Catherine Xu

    We’re not just here to give you a set of wheels. Our friendly team is on hand to help get your business on the road. Whether you’re driving full-time or just starting out, your Member Success Representative is always there to support your career.

    What is a Member Success Representative? A dedicated account manager to assist you with anything you need. They’re as hands-on as you need them to be—whether it’s help signing up to Uber, developing your income goals, business mentoring, car issues, or just a kind word.

    It’s about time you got to know these legends. Keep an eye on our blog, as we’ll be introducing our colleagues on a regular basis in the Meet the Team series. In January we met Laura Cullen from our Sydney Member Support Centre and Abhishek Puri, representing Splend Adelaide.

    Laura Cullen – New South Wales

     Laura Cullen - Member Success Representative - Splend NSW How long have you been with Splend, Laura?
    Three and a half years. The time has gone by so fast – time flies when you’re having fun!

    What is your background?
    I have previously worked in sales for long-established companies. I wanted to move into account management, and at the time was excited to be part of a startup company that was up and growing in Australia. It was the perfect match and an amazing move.

    What’s the best part of your day at Splend?
    The best part of my day is chatting with some of our very inspirational members. There are so many people with various backgrounds and various reasons for driving Uber with Splend. The conversations with these people are so encouraging and really inspire us all.

    Where might we find you when you’re not at work?
    Usually doing something active like the gym or a nice walk on the coast.

    What’s your most memorable member success/onboarding story?
    Rent to own onboards are always exciting. A few of my very first members have been paying their Rent to own car for over 3 years now and will have full ownership over the next few months. We were both new to Splend when they first picked up the car and it’s been great to see their journey. It will be even better to see them finally drive away in their own cars.

    What’s the one tip you always like to give your members?
    A favourite tip is to remind members that Uber is as much a customer service job as it is about driving. It is important to have a clean, fresh-smelling car and to greet riders with a smile.

    If you had to eat one meal for the rest of your life, what would it be?
    Thai food. I could have it for breakfast, lunch, and dinner every day

    Abhishek Puri – South Australia

    Abhishek Puri - Member Success Representative - Splend SAHow long have you been with Splend, Abhishek?
    Over two and a half years now.

    What’s your background?
    I have come from the telecommunications industry. I have a Master’s in IT but I’ve always worked in sales and marketing with over nine years of experience. I’m a massive people person and Splend is all about that. The comfort I get knowing that I’ve helped someone else really makes my day. I’ve had members come back six months later saying I’ve helped them provide bread and butter for the wife and family, and this really motivates me and makes me work even harder.

    What’s the best part of your day at Splend?
    The best part of my day is setting targets for our state and accomplishing them with my team. I am always excited to share good news.

    Where might we find you when you’re not at work?
    You’ll find me on a beach by myself, clearing my mind. I like to meditate on the seaside and tend to do this once or twice a week.

    What’s your most memorable member success/onboarding story?
    The best member success story I’ve heard was shared this week at our member reward lunch. One of our SA members joined us in July 2019 as a refugee working at a chicken factory. He wasn’t happy at all with his working options and he spoke very little English at the time. I helped him get his driver accreditation, get his paperwork ready for Uber, and signed him up with Splend. Together, we set a two-year goal for him to be in a position to buy a house and then be able to bring his family over from overseas. During the event, he shared the amazing news that he’s been able to save up for a house and now has gotten visas for his family to come over.

    What’s the one tip you always like to give your members?
    Treat your riders the way you’d want to be treated. Empathy is going to help you achieve a five-star Uber rating. A good example is keeping keep your car tidy – the same way you’re more comfortable in a clean place that smells nice, your passengers will feel the same way about your car.

    If you had to eat one meal for the rest of your life, what would it be?
    Chicken biryani, any time of the day! It’s got everything – chicken, spices, and rice.

    About Splend

    We enable people to make money by driving for on-demand apps such as Uber.

    We’re more than a car rental company. In addition to new-model cars and all the essentials to start earning money with Uber as quickly as possible, our members enjoy driver training and dedicated support via a personal account manager, as well as member benefits such as partner discounts and exclusive events.

    For more information about Splend, drop by to your local Member Support Centreemail us or say hello on 1800 775 363.

    AUTHOR

    Catherine Xu

    Upon completing her Economics degree, Catherine has spent her years working across the software industry, information services and now automotive after being lured in by Splend's unique offering to empower driving success. Nothing makes her happier than working on exciting new projects with a talented team, ticking off a to-do list and finding new and exciting content to share for our readers! When not at work, you'll find Catherine cooking up new recipes at home, exploring the local markets, and petting every stranger's pet in sight. Want to learn more about Splend or would like to work with us on a project? Let Catherine know at catherine.xu@splend.com.au

    All stories by: Catherine Xu