General information
To sign up, you’ll need a copy of your driver’s licence with your current address or change of address sticker, your passport/birth certificate or citizenship certificate, and your driving history issued by your state road and transport authority.
No, you don’t need a good credit history, and every application is considered.
No, Splend doesn’t issue credit. We charge all our subscription fees one week in advance.
If you’re approved for Uber and have the required documents, we can onboard you into an Uber-ready Splend car within 24 hours.
You can sign up with Splend even if you’re not approved yet, and we’ll process your Uber application for you.
We operate in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Newcastle, and Sunshine Coast.
Please do! The car is yours to use 24/7, predominantly for business, and of course the occasional personal use. If you want to drive the car on a road trip, ask your Customer Specialist for written consent.
You can nominate a second driver, and once approved, they can use the car for incidental personal use. However, only one driver may use the car for Uber.
Our referral program is a unique earning opportunity. By referring a new Splend customer to the Flexi or Flexi own plan, you’ll receive a $250 discount on your upcoming payments, and your friend gets a $50 discount on their first Splend weekly subscription payment. It’s a win-win!
Also, if your friend is not an Uber driver yet, our sign-up support team can take care of their paperwork free of charge and have them ready to work in no time. In this case, we reward you with a $150 discount, and your friend receives a $50 discount on their first weekly subscription payment.
You can refer friends for the free Uber sign-up support even if they don’t want to drive a Splend car for their on-demand work. Just make sure they use your referral code again if they ever change their mind, so you receive both bonuses.
Damage and Loss information
Our subscription plans provide Damage and Loss Cover for most day-to-day driving, including using the car for ridesharing and delivery work.
Full terms for the loss and damage cover are specified in your agreement and are only valid if you adhere to the conditions.
First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance at 000. After you’ve attended to all medical issues, please ring 1800 775 363 and ask for the Accidents department.
For experienced drivers, there is a standard damage and loss waiver of $1,500. An experienced driver is defined as someone over the age of 25, with at least 2 years of driving experience with an unrestricted Australian driver’s licence. The damage and loss waiver can drop to $1,000 after evaluation if you report the accident by calling Splend (1800 775 363) and provide dashcam footage within 48 hours of the accident.
For inexperienced drivers, the standard damage and loss waiver is $2,000. Any driver who doesn’t meet the criteria above falls into this category. Similarly, the damage and loss waiver can be reduced to $1,500 under the same conditions as in the case of an experienced driver.
If we can successfully recover the costs from the at-fault party, we’ll refund you the damage and loss waiver.
Customer benefits
Yes! Your Splend subscription includes numerous exclusive customer benefits.
At Splend, we’re big on community. We hold regular customer events where you can attend training sessions to learn how to become a more profitable Uber driver and catch up with other drivers to exchange ideas and strategies.
We also provide every customer a dedicated Customer Specialist to help our drivers have successful career.
Splend provides every customer with a dedicated Customer Specialist. Think of them as your guardian angel.
Becoming your own boss with Uber can be daunting, but your Customer Specialist is there to help you through every step to becoming a successful Uber driver.
It's a session dedicated to help you grow. At your catch-up, your Customer Specialist will analyse your strategy and help you improve your Uber earnings and your driver rating with coaching and training tailored to your lifestyle. You will also take a look at the car together and see if it needs any maintenance.
On a Flexi plan, you catch up with your Customer Specialist at least once every month.
On a Flexi own plan, you catch up with your Customer Specialist at least once every month, at first. After the first three months, we’ll invite you for a catch-up once a quarter.
The Splend app lets you check your invoices, update your payment details, book a car maintenance session, view weekly and daily mileage, and lots more.
Search “Splend” in the App Store or Google Play, and hit Install.
Our benefits package is available exclusively to Splend customers. Sign up or say hello on 1800 775 363, and become a Splend customer today.
General information about Flexi subscriptions
We offer new-model petrol, petrol-electric hybrid (PHV), and fully electric cars (EV) on flexible terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.
All cars come with the state-specific documentation up to date, so they’re ready for Uber driving and other on-demand work.
As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications, as well as the car’s log book in the glovebox.
Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.
Splend customers also enjoy 24/7 roadside assistance, for things like
However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items. If unsure, contact your Customer Specialist.
The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes:
The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres. If you get a puncture, ask for roadside assistance at 1800 775 363, and arrange to have the tyre replaced at your cost.
We operate in accordance with the AFLA Fair Wear and Tear Guide. We accept wear and tear that is reasonable given your car’s age/mileage.
Depending on the car you choose, the weekly subscription fee starts at $304 (inc. GST). This includes 1,000 km per week. We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).
There is also a setup fee you must pay when joining your Flexi subscription plan. This fee covers your car’s delivery, gives you access to our customer benefits for the entire duration of your subscription, but we also use it to conduct background- and credit checks and process your application.
In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance.
Your agreement includes a 1,000 km weekly driving allowance. Excess mileage above that costs 10¢ per km for additional operating and maintenance costs.
We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).
We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Customer Specialist know as soon as possible. We’ll work with you to try and come up with alternative payment terms.
Yes, you need to pay the full setup fee amount.
Yes, we have a six-week minimum subscription period (4 weeks, with 2 weeks’ notice), after which you can return the car at no cost.
In order to return your car, you must give two weeks’ notice – in writing – to your Customer Specialist.
We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.
If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.
For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.
Splend’s weekly subscription fee includes a government and insurance charge element that is outside of our control. If any of this change, we may need to increase or decrease your weekly fees by this amount.
General information about Flexi own subscriptions
We offer new-model petrol, petrol-electric hybrid (PHV), and fully electric cars (EV) on flexible terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.
All cars come with the state-specific documentation up to date, so they’re ready for Uber driving and other on-demand work.
As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications, as well as the car’s log book in the glovebox.
Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.
Your Flexi own plan includes scheduled servicing up to 180,000 km.
Splend customers also enjoy 24/7 roadside assistance, for things like
Additionally, all Splend cars come with an extensive factory manufacturer’s warranty to cover the cost of most defects.
However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items. If unsure, contact your Customer Specialist.
The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes
The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres. If you get a puncture, ask for roadside assistance at 1800 775 363, and arrange to have the tyre replaced at your cost.
We operate in accordance with the AFLA Fair Wear and Tear Guide. We accept wear and tear that is reasonable given your car’s age/mileage.
Depending on the car you choose, the weekly subscription fee starts at $319 (inc. GST). This includes 1,000 km per week. We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).
Setup fees:
This fee covers your car’s delivery, gives you access to our customer benefits for the entire duration of your subscription, but we also use it to conduct background and credit checks and process your application.
In addition to the car subscription, the fee covers registration and other car-related paperwork, your car’s regular maintenance, as well as the maintenance pack detailed above.
Your subscription includes a 1,000 km weekly driving allowance. We charge a 10¢ per km early ownership fee for any excess mileage, which brings forward the finish date of your agreement. In other words, the more you drive, the sooner you gain full ownership of the car.
If you drive 1,500 kilometres a week in your Mitsubishi Outlander, you’ll pay an early ownership fee of $50. That $50 payment contributes towards you owning your car sooner by approximately one day ($359 / 7 days = $51.29).
You can reduce the length of your 4-year Flexi subscription this way by a maximum of 52 weeks, so the earliest you can own your car is 3 years.
We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).
We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Customer Specialist know as soon as possible. We’ll work with you to try and come up with alternative payment terms.
Yes, you need to pay the full setup fee again.
Yes, we have a 26-week minimum subscription period with 4 weeks’ notice.
In order to return your car, you must give four weeks’ notice – in writing – to your Customer Specialist.
There are no fee's charged if you decide to return your car after the minimum term is served. If you return the car before the minimum term is completed, you will need to pay the remaining weeks in full.
We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.
If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.
For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.
Once you enter the final twelve months of your subscription, you may request an early buyout for a $110 admin fee.
To complete your early buyout, you need to pay the weekly fee for every week remaining on your Flexi own subscription.
For example, if you have 20 weeks remaining on the subscription for your Mitsubishi Outlander, your early buyout amount would be: $359 x 20 = $7,180.
You may be eligible for discounts on your early buyout, which depends on the maintenance and insurance history of your car. When you submit a request for an early buyout through your Customer Specialist, we’ll provide a quote that includes these discounts.
At the completion of your Flexi own contract, we’ll charge you a $1 balloon payment for transferring the car to your name, and you’ll also need to pay a stamp duty.
Please note the stamp duty amount will vary based on the Australian state or territory you live in, as well as the market value of your car at the time of sale. For example, in NSW, you must pay $300 in stamp duty for a car valued at $10,000.
Splend’s Flexi own fee includes a government and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly subscription fees by this amount.
EV FAQ
There are three options:
It depends on car model, battery size and charging level:
Most EVs come with a Type 2 Mennekes charger, compatible with most charging stations in Australia. The latest car models come with a double charger made of a Type 2 Mennekes plug on top and CCS2 plug below, so you can use it for both fast and ultrafast DC chargers.
It depends on where you are in Australia, on battery size and charging level. Here are the average costs in NSW, as per June 2022:
Here’s a simple comparison, based on a weekly travel distance of 1000 km, using average fuel and electric charging prices as of June 2022:
With an electric vehicle, you’re eligible for all UberX rides. Some models, like the Polestar 2 EV (available at Splend) are also eligible for Uber Premier.
The short answer is yes. Current EV models offer enough range to get you through the day. Depending on the model, you can get anywhere between 200-650 km with one charge.
These are the EVs we currently offer:
Here are a few useful tips:
The current predictions for EV technology are that an electric battery will last from 15 to 20 years before they need to be replaced*. The cars we offer at Splend are brand new, so chances are you won’t have to change the battery anytime soon.
Source:
If you’d like to read more about EVs, check our informative articles on the Splend blog. We cover different topics related to electric vehicles, such as 10 myths busted about driving an EV for Uber or top 4 reasons to switch to an electric vehicle.
If you have any additional questions, feel free to call us on 1800 775 363.