FAQ

What are the requirements for the Flexi plan?

• You must be at least 23 years old
• Have a current valid Australian driver’s licence. See the licence requirements in each state
• Be an approved rideshare driver, passing the mandatory criminal and driving history checks. You can sign up even if you’re new to rideshare, as we’ll assist with your applications

What is a Member Success Representative?

Splend provides every member with a dedicated Member Success Representative. Think of them as your guardian angel.

Becoming your own boss with Uber can be daunting, but your Member Success Representative is there to help you through every step to becoming a successful Uber driver.

What is a member catch-up?

It’s a session dedicated to help you grow. At your catch-up, your Member Success Representative will analyse your strategy and help you improve your Uber earnings and your driver rating with coaching and training tailored to your lifestyle. You will also take a look at the car together and see if it needs any maintenance.

How often do I catch up with my Member Success Representative?

On an Flexi plan, you catch up with your Member Success Representative at least once every month.

What cars do you offer?

SUV – Kia Sportage 

• $310 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 2.0-litre, 16-valve straight-four petrol DOHC engine
• 6-speed Sportmatic® gearbox
• Fuel consumption: 6.1 / 10.9 / 7.9 L/100km (extraurban / urban / combined)
• 5/5-star ANCAP safety rating
• Scheduled maintenance: 15,000 km

7-seater – Mitsubishi Outlander ES

• $339 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 2.4-litre, 16-valve straight-four SOHC MIVEC petrol engine
• Fuel consumption: 7.2 L/100km (combined)
• 5/5-star ANCAP safety rating
• Scheduled maintenance: 15,000 km

Is the paperwork included?

All cars come with the state-specific documentation up-to-date, so they’re ready for Uber driving and other on-demand work.

Is servicing included?

As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications, as well as the car’s log book in the glovebox.

Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.

Splend members also enjoy 24/7 roadside assistance, for things like:

• Flat or faulty battery
• Emergency fuel
• Flat tyres
• Towing
• Unlocking the car

Additionally, all Splend cars come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s our members’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items. If unsure, contact your Member Success Representative.

What if I get a flat tyre?

The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres. If you get a puncture, ask for roadside assistance at 1800 775 363, and arrange to have the tyre replaced at your cost.

What if there are small scratches when I return the car?

We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given your car’s age/mileage.

How much does it cost to become a Splend member?

Depending on the car you choose, the weekly subscription fee starts at $289 (inc. GST). This includes 1,000 km per week. We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).

Joining fees:

Flexi plan: $275

This fee covers your car’s delivery, gives you lifetime access to our member benefits, but we also use it to conduct background- and credit checks, and process your application.

What does the weekly fee cover?

In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance.

How much can I drive?

Your agreement includes a 1,000 km weekly driving allowance. Excess mileage above that costs 10¢ per km for additional operating and maintenance costs.

When do I pay?

We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).

What happens if I miss a payment?

We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Member Success Representative know as soon as possible. We’ll work with you to try and come up with alternative payment terms.

If I take a break, do I need to pay the joining fee again?

Yes, you don’t need to pay the full joining fee amount.

Is there a minimum subscription period?

Yes, we have a six-week minimum subscription period (4 weeks + 2 weeks’ notice), after which you can return the car at no cost.

How do I return my car?

In order to return your car, you must give two weeks’ notice – in writing – to your Member Success Representative.

Are there any fees when I return my car?

We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.

What if I want to return the car within the minimum subscription period?

If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.

For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.

Could my weekly subscription fees change?

Splend’s weekly subscription fee includes a government- and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly fees by this amount.

Am I covered?

Our subscriptions provide comprehensive car cover for most day-to-day driving, including using the car for ridesharing and delivery work.

Please note: full terms for the loss and damage cover are specified in your agreement, and are only valid if you adhere to the conditions.

What happens if I have an accident?

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance at 000. After you’ve attended to all medical issues, please ring 1800 775 363 and ask for the Accidents department.

Is there any excess?

For experienced drivers, there is a standard excess of $1,500. An experienced driver is defined as someone over the age of 25, with at least 2 years of driving experience with an unrestricted Australian driver’s licence. The excess can drop to $1,000 after evaluation if you report the accident by calling Splend (1800 775 363), and provide dashcam footage within 48 hours of the accident.

For inexperienced drivers, the standard excess is $2,000. Any driver who doesn’t meet the criteria above falls into this category. Similarly, the excess can be reduced to $1,500 under the same conditions as in the case of an experienced driver.

What if I’m not at fault in the accident?

If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.

What are the requirements for the Flexi own plan?

• You must be at least 23 years old
• Have a current valid Australian driver’s licence. See the licence requirements in each state
• Be an approved rideshare driver, passing the mandatory criminal and driving history checks. You can sign up even if you’re new to rideshare, as we’ll assist with your applications.

What is a Member Success Representative?

Splend provides every member with a dedicated Member Success Representative. Think of them as your guardian angel.

Becoming your own boss with Uber can be daunting, but your Member Success Representative is there to help you through every step to becoming a successful Uber driver.

What is a member catch-up?

It’s a session dedicated to help you grow. At your catch-up, your Member Success Representative will analyse your strategy and help you improve your Uber earnings and your driver rating with coaching and training tailored to your lifestyle. You will also take a look at the car together and see if it needs any maintenance.

How often do I catch up with my Member Success Representative?

In the first three months of your Flexi own plan, you catch up with your Member Success Representative at least once every month.

After the first three months, we’ll invite you for a catch-up once a quarter.

What cars do you offer?

7-seater – Mitsubishi Outlander ES

• $359 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 2.4-litre, 16-valve straight-four SOHC MIVEC petrol engine
• Fuel consumption: 7.2 L/100km (combined)
• 5/5-star ANCAP safety rating
• Scheduled maintenance: 15,000 km

Toyota Camry Hybrid

• $399 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 2.5-litre dual VVT-i petrol engine
• Fuel consumption: 4.2L/100km (combined)
• 5/5-star ANCAP safety rating

Kia Cerato S with Safety Pack

• $329 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 2.0-litre 16-valve straight-four DOHC MPI1 D-CVVT2 petrol engine
• Fuel consumption: 7.2 L/100km (combined)
• 5/5-star ANCAP safety rating

Subcompact – Kia Niro 2 Self-Charging Hybrid

• $399 weekly fee
• $0.10/km excess mileage fee above 1,000 km per week
• 1.6-litre GDI petrol engine with 6-speed dual-clutch transmission
• Fuel consumption: 3.8L/100km (combined)
• 5/5-star ANCAP safety rating
• Scheduled maintenance: 15,000 km

We have a range of colours on offer on the Flexi own plan, but non-standard colours are subject to availability and are at Splend’s discretion. There may be additional costs associated with non-standard colours.

Is the paperwork included?

All cars come with the state-specific documentation up-to-date, so they’re ready for Uber driving and other on-demand work.

Is servicing included?

As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications, as well as the car’s log book in the glovebox.

Each scheduled manufacturer’s service should be completed within 1,000 km of being due. Your car will be off the road for up to one working day.

Your Flexi own plan includes scheduled servicing up to 180,000 km.

Splend members also enjoy 24/7 roadside assistance, for things like:

• Flat or faulty battery
• Emergency fuel
• Flat tyres
• Towing
• Unlocking the car

Additionally, all Splend cars come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s our members’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items. If unsure, contact your Member Success Representative.

What's included in the maintenance pack?

The maintenance pack is designed to provide everything that a normal driver would need over the length of the subscription. On top of the brand new car, this includes;

• 10 tyres
• 6 x 2 brake pads
• 2 x 2 brake discs

What if I get a flat tyre?

The manufacturer warranty and the included Loss and Damage waiver don’t cover flat tyres. If you get a puncture, ask for roadside assistance at 1800 775 363, and arrange to have the tyre replaced at your cost.

What if there are small scratches when I return the car?

We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given your car’s age/mileage.

How much does it cost to become a Splend member?

Depending on the car you choose, the weekly subscription fee starts at $359 (inc. GST). This includes 1,000 km per week. We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).

Joining fees:

This fee covers your car’s delivery, gives you lifetime access to our member benefits, but we also use it to conduct background- and credit checks, and process your application.

What does the weekly fee cover?

In addition to the car subscription, the fee covers registration and other car-related paperwork, your car’s regular maintenance, as well as the maintenance pack detailed above.

How much can I drive?

Your subscription includes a 1,000 km weekly driving allowance. We charge a 10¢ per km early ownership fee for any excess mileage, which brings forward the finish date of your agreement. In other words, the more you drive, the sooner you ain full ownership of the car.

If you drive 1,500 kilometres a week in your Mitsubishi Outlander, you’ll pay an early ownership fee of $50. That $50 payment contributes towards you owning your car sooner by approximately one day ($359 / 7 days = $51.29).

You can reduce the length of your 4-year Flexi subscription this way by a maximum of 52 weeks, so the earliest you can own your car is 3 years.

When do I pay?

We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).

What happens if I miss a payment?

We charge a $40 late payment fee for any missed payments. If you think you’ll miss a payment, please let your Member Success Representative know as soon as possible. We’ll work with you to try and come up with alternative payment terms.

If I take a break, do I need to pay the joining fee again?

Yes, you need to pay the full joining fee again.

Is there a minimum subscription period?

Yes, we have a 26-week minimum subscription period with 4 weeks’ notice.

How do I return my car?

In order to return your car, you must give four weeks’ notice – in writing – to your Member Success Representative.

Are there any fees when I return my car?

If you return the car after the minimum subscription period, there’s a $500 return fee.

We have a full-to-full fuel policy, so we may need to charge a re-fuelling if the car isn’t returned with a full tank. A cleaning fee may also apply if the car requires further cleaning at the end of your subscription.

What if I want to return the car within the minimum subscription period?

If you need to return your car early, we’ll charge the weekly fees remaining until the end of your minimum subscription period.

For example, if you have four weeks left until the end of your minimum subscription period, we’ll charge you four times your weekly fee upon returning the car.

Is there a buyout option?

Once you enter the final twelve months of your subscription, you may request an early buyout for a $110 admin fee.

To complete your early buyout, you need to pay the weekly fee for every week remaining on your Flexi own subscription.

For example, if you have 20 weeks remaining on the subscription for your Mitsubishi Outlander, your early buyout amount would be: $359 x 20 = $7,180.

You may be eligible for discounts on your early buyout, which depends on the maintenance and insurance history of your car. When you submit a request for an early buyout through your Member Success Representative, we’ll provide a quote that includes these discounts.

Is there a payment at the end of my contract?

At the completion of your Flexi own contract, we’ll charge you a $1 balloon payment for transferring the car to your name, and you’ll also need to pay a stamp duty.

Please note the stamp duty amount will vary based on the Australian state or territory you live in, as well as the market value of your car at the time of sale. For example, in NSW, you must pay $300 in stamp duty for a car valued at $10,000.

Could my weekly fees change?

Splend’s Flexi own fee includes a government- and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly subscription fees by this amount.

Am I covered?

Our subscriptions provide comprehensive car cover for most day-to-day driving, including using the car for ridesharing and delivery work.

Please note: full terms for the loss and damage cover are specified in your agreement, and are only valid if you adhere to the conditions.

What happens if I have an accident?

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance at 000. After you’ve attended to all medical issues, please ring 1800 SPLEND and ask for the Accidents department.

Is there any excess?

For experienced drivers, there is a standard excess of $1,500. An experienced driver is defined as someone over the age of 25, with at least 2 years of driving experience with an unrestricted Australian driver’s licence. The excess can drop to $1,000 after evaluation if you report the accident by calling Splend (1800 775 363), and provide dashcam footage within 48 hours of the accident.

For inexperienced drivers, the standard excess is $2,000. Any driver who doesn’t meet the criteria above falls into this category. Similarly, the excess can be reduced to $1,500 under the same conditions as in the case of an experienced driver.

What if I’m not at fault in the accident?

If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.

What do I need to do if I’m diagnosed with coronavirus or have flu-like symptoms?

It’s best to seek advice from a qualified medical practitioner, follow all advice from the Department of Health, and self-isolate at the first signs of an infection.

Please call your Member Success Representative about your diagnosis before notifying Uber directly to determine how you can access financial assistance.

What safety tips should I follow to minimise the spread of coronavirus?

We’ve created a blog post with 5 safety tips for you to follow during the outbreak. You can also find out more about the coronavirus in the Department of Health’s official recommendations.

Coronavirus health information line

You can call this line 24/7 if you’re seeking information on coronavirus (COVID-19):

What happens to my Uber earnings if I’m diagnosed with coronavirus?

Any driver diagnosed with COVID-19 or asked to self-isolate by a public health authority will receive financial assistance from Uber for up to 14 days while their account is on hold. Find out more from Uber.

We expect the other rideshare apps to make commitments, so check your email and driver app regularly to stay up to date.

What income support can I claim during the pandemic?

The Federal Government offers COVID-19 Disaster Payment that you can claim on a weekly basis if your income has been affected by the lockdown in your area.

If you live in New South Wales or South Australia, you may also be eligible for a separate emergency support grant provided by your State Government.

Furthermore, if you’ve been told to self-isolate, either because of a confirmed infection or because you needed to care for someone with COVID-19, you may be able to claim Pandemic Leave Disaster Payment for the 14-day quarantine period.

What should I do with my Splend car if I’m diagnosed with coronavirus?

We recommend you to keep the car at your home location and notify your Member Success Representative immediately. This will prevent spreading the coronavirus to our staff and the general public (i.e. on your way home from the Member Support Centre).

Once you’re diagnosed with COVID-19, you can apply to Uber for financial support to cover both the cost of your car and your loss of earnings. Please reach out to Uber to ask for this service.

What should I do if I’ve had an accident or have other issues with my car?

Follow the standard procedure: call us on 1800 775 363 and our team will assist you as usual, or replace your car.

Is the Member Support Centre open?

Yes, until further notice our Member Support Centre remains open to assist you. During this time, we ask you to visit the Member Support Centre by appointment only.

If you have any questions or concerns, please don’t hesitate to call us on 1800 775 363.

Are the cars safe to collect?

Yes, we’re taking steps to ensure all our cars are thoroughly cleaned and sanitised before handing them out to our new or returning members.

If I hand back my car, can I return to Splend once the outbreak is over?

We welcome you back into the Splend community anytime you’re ready to hit the streets again.