Frequently Asked Questions

    General FAQs

    General Information

    What documents do I need?

    To sign up you’ll need a copy of your driver’s licence with your current address or change of address sticker, your passport/birth certificate or citizenship certificate, and your driving history issued by your state road and transport authority.

    Do I need a good credit history to join Splend?

    No, you don’t need a good credit history and every application will be considered.

    Does Splend issue credit?

    No, Splend does not issue credit. All Splend’s rental plans are paid one week in advance.

    How long does it take to get a vehicle?

    If you are approved for Uber and have the required documents, we can on-board you into a brand new Splend car the same day you apply!

    If you are NOT already approved for Uber, you will need to apply with Uber. You can still sign-up with Splend and we can process your Uber application for you.

    Where is Splend available?

    We operate in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Newcastle and Sunshine Coast.

    Am I allowed to use my Splend vehicle for personal use?

    Please do! The car is yours to use 24/7 predominantly for business purposes and of course incidental personal use.

    Can my friend/partner/relative drive the vehicle?

    Subject to approval, you can nominate a second driver to use the vehicle for incidental personal use, however only one driver may use the vehicle for UberX.

    Referral bonus information

    By referring a new Splend Member to a Rent plan, you will receive a $100 upfront payment, paid within two weeks. Then after three months, if you and your friend are still Splend Members you’ll receive an additional $150 payment.

    By referring a new Splend Member to a Rent-to-Own plan, you will receive a $100 upfront payment, paid within two weeks. Then after three months, if you and your friend are still Splend Members you’ll receive an additional $150 payment. After six months, if you and your friend are still Splend Members you’ll receive an additional $200 payment.

    Insurance Information

    Loss or damage cover. Am I covered?

    The rental agreement provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for Uber.

    Please note: Full terms for loss or damage cover are specified in your rental agreement and only valid if you adhere to the conditions.

    Is there any excess?

    For experienced drivers, there is a standard excess of $1500. An experienced driver is determined as someone over the age of 25, who has at least 2 years driving experience after obtaining an unrestricted Australian drivers licence. The excess for an experienced driver can be reduced to $1000 should you report the accident by calling Splend (1800 775 363) and provide dashcam footage within 48 hours of the accident occurring.

    For inexperienced drivers, there is a standard excess of $2000. An inexperienced driver is determined as someone who does not meet the criteria of an experienced driver. The excess for an inexperienced driver can be reduced to $1500 should you report the accident by calling Splend (1800 775 363) and provide dashcam footage within 48 hours of the accident occurring.

    What if I am involved in an accident but I’m not at fault?

    If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.

    What happens if I’m in an accident?

    Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 000. After you have attended to all medical issues, please ring 1800 SPLEND and ask for the Accidents department. You will need to report the accident in the Splend Member App.

    Member Benefits

    Do Splend Members get special discounts?

    Yes! Just by being a Splend Member, you can access a growing list of suppliers at discounted prices. These include:

    Car washes

    Enjoy discounted car washes at both Magic Hand Carwash and IMO Car Wash. Splend Members receive up to a 33% discount on washes, ensuring your car is sparkling clean and maximising those 5-star ratings.

    Health

    Enjoy reduced corporate pricing compared to equivalent levels of cover in the HCF retail range. The usual 2 & 6 month waiting periods will be waived for extras such as dental, optical, physio & more.

    You can claim 100% back on many dental, optical, physio, chiro and podiatry claims from over 10,000 participating HCF providers (up to your annual limit). Discover HCF’s free health and wellbeing programs.

    Tax & Accounting

    Splend Members receive a $10 credit with Nixer, who provide the cheapest tax & accounting services in Australia as well as a 20% discount with DriveTax, a specialist accountant for Uber drivers.

    Both Nixer and DriveTax provide Splend Members free GST and ABN registration.

    Money Transfer

    Receive a 30% discount with Ria Money Transfer on the fees for transferring money overseas.

    What do I get when I sign up with Splend?

    A brand new Uber-compliant car with a big pink bow on it for starters. Then we also kit you out with extra goodies including:

    • New Driver Course delivered by the experts at Rideshare Training
    • A carton of Splend Water Bottles to give away to your riders (subject to availability)
    • Sampling goodies to give away to your riders (subject to availability)

    What is a Member Success Representative?

    Splend provides every Member with a dedicated Member Success Representative.

    Think of your Member Success Representative as your guardian angel. Becoming your own boss with Uber can be daunting, so your Member Success Representative exists to help you through every step to becoming a successful Uber driver. Click here to find out more.

    How do I download the Splend Member App

    Contact your dedicated Member Success Representative, they will help you set up the Member App on your smartphone.

    What else do I get?

    At Splend, we’re big on community. We hold regular Member events where you can meet other Members and learn how to become a more profitable Uber driver. Then there’s our Member rewards program to encourage safe driving.

    Can I access these benefits if I am not a Splend Member?

    No, these benefits are exclusive to Splend Members. Call our customer service team on 1800 775 363 to find out how you can become a Splend Member.

    Splend Rent FAQs

    General Information

    What are the requirements for Splend Rent?

    1. You must be at least 23 years old
    2. Have a current valid Australian driver’s licence. Click here for the rideshare requirements in each state.
    3. Be an approved rideshare driver, passing the mandatory criminal and driving history checks. If you’re new to rideshare, we assist with your applications so you can get started with Splend.

    What is a Member Success Representative?

    Splend provides every Member with a dedicated Member Success Representative.

    Think of your Member Success Representative as your mentor. Becoming your own boss with on-demand platforms can be daunting, so your Member Success Representative exists to help you be successful on the roads. Click here to find out more.

    What is a Member catch up?

    This is a dedicated time for you to catch up with your Member Success Representative. At your catch up, your Member Success Representative will provide you with coaching and training to improve your earnings and your rating. You and your Member Success Representative will inspect the car together and determine if any maintenance is required.

    How often do I catch up with my Member Success Representative?

    On a Rent plan, you catch up with your Member Success Representative at least once every month.

    Vehicle Information

    What vehicles do you offer?

    We can offer you a choice of the following vehicles:

    SUV:

    2016/2017 Kia Sportage Si
    $269/week (1000km included per week $0.10 per extra km)
    $199/week (500km included per week $0.20 per extra km)
    2.0 Litre DOHC Automatic (Sports-matic)
    Fuel type: Petrol
    Fuel Consumption: 6.1l/100 (Extra Urban), 10.9l/100 (Urban), 7.9l/100 (Combined)
    Green Star Rating: N/A
    ANCAP Safety Rating: 5/5 Stars

    Please note: All vehicles in WA are UBER ready with Omnibus accreditation, 3f Insurance and 12-month vehicle inspection included.

    Do you take care of servicing?

    As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs. Scheduled maintenance is required every 15,000km or 12 months and your vehicle will be off the road for up to one day.

    We also provide you with free 24/7 roadside assistance, for things like:

    • Flat or Faulty Battery
    • Emergency Fuel
    • Locked out of car
    • Flat Tyres
    • Towing

    Additionally, all Splend vehicles come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

    However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non wear and tear items. If unsure, contact your Splend representative.

    How many km are included?

    Your Splend vehicle comes with a 1000 km per week allowance. If you go over the included weekly allowance you’ll pay 10c per km for additional operating and maintenance costs.

    What if I get a flat tyre?

    Flat tyres are not covered by warranty/insurance. Contact roadside assist (1800 SPLEND) and arrange to have the tyre replaced at your cost.

    What if there are small scratches when I return the vehicle?

    We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle is acceptable.

    Fee and Payment Information

    How much does it cost?

    Depending on the vehicle you choose, the weekly rental fee starts at $269 (inc GST). This includes 1000km per week. The fee is deducted by direct debit every Wednesday night for the following Monday to Sunday period.

    There is also a one-time membership fee of $275 (inc GST). This fee allows access to Splend Member Benefits but we also use it to conduct background and credit checks, process your application, and deliver your vehicle.

    What does the weekly fee cover?

    In addition to the vehicle rental, the fee covers your insurance, registration, regular servicing and maintenance.

    If I take a rental break, do I need to pay the joining fee again?

    Yes. If you have a break in your rental you will still be required to pay the fee once you commence driving again

    Is there a minimum rental period?

    There is a minimum rental period of 4 weeks plus a 2 week notice period. After this 4 weeks period you can return the vehicle at any time with 2 weeks notice.

    What if I want to return the vehicle within the first four weeks?

    If you change your mind you can return your vehicle within the minimum rental period, however a $1,100 fee applies.

    How do I return my vehicle and are there fees?

    In order to return your vehicle you must give two weeks notice – in writing – to your Splend representative.

    We may need to charge a re-fuelling and/or cleaning fee, if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.

    Could my weekly rental fees change?

    Splend’s Rent plans includes an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fees by this amount.

    Loss or Damage Cover

    Am I covered?

    The rental agreement provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for Uber.

    Please note: Full terms for loss or damage cover are specified in your rental agreement and only valid if you adhere to the conditions.

    Is there any excess?

    For experienced drivers, there is a standard excess of $1500. An experienced driver is determined as someone over the age of 25, who has at least 2 years driving experience after obtaining an unrestricted Australian drivers licence. The excess for an experienced driver can be reduced to $1000 should you report the accident by calling Splend (1800 775 363) and provide dashcam footage within 48 hours of the accident occurring.

    For inexperienced drivers, there is a standard excess of $2000. An inexperienced driver is determined as someone who does not meet the criteria of an experienced driver. The excess for an inexperienced driver can be reduced to $1500 should you report the accident by calling Splend (1800 775 363) and provide dashcam footage within 48 hours of the accident occurring.

    What if I am involved in an accident but I’m not at fault?

    If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.

    What happens if I’m in an accident?

    Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 000. After you have attended to all medical issues, please ring 1800 775 363 and ask for the Accidents department.

    Splend Rent-to-Own FAQs

    General Information

    What are the requirements for Splend Rent-to-Own?

    1. You must be at least 23 years old
    2. Have a current valid Australian driver’s licence. Click here for the rideshare requirements in each state.
    3. Be an approved rideshare driver, passing the mandatory criminal and driving history checks. If you’re new to rideshare, we assist with your applications so you can get started with Splend.

    What is a Member Success Representative?

    Splend provides every Member with a dedicated Member Success Representative.

    Think of your Member Success Representative as your mentor. Becoming your own boss with on-demand platforms can be daunting, so your Member Success Representative exists to help you be successful on the roads. Click here to find out more.

    What is a Member catch up?

    This is a dedicated time for you to catch up with your Member Success Representative. At your catch up, your Member Success Representative will provide you with coaching and training to improve your earnings and your rating. You and your Member Success Representative will inspect the car together and determine if any maintenance is required.

    How often do I catch up with my Member Success Representative?

    In the first three months of your Rent-to-Own plan, you catch up with your Member Success Representative at least once every month.

    After the first three months, you catch up with your Member Success Representative at least once every three months.

    Vehicle Information

    What vehicles do you offer?

    We can offer you a choice of the following vehicles:

    COMPACT: $269 per week

    • 2018 Hyundai i30 Go
    • 2.0L GDi 2WD engine
    • Apple Carplay TM and Android Auto TM
    • Fuel type: Petrol
    • Fuel consumption: 7.4l/100 (Combined)
    • ANCAP Safety Rating: 5/5 Stars
    • Scheduled servicing: 15,000km

    COMPACT:$269 per week

    • 2018 Hyundai Kona Go
    • 2.0L MPi 2WD engine
    • Apple Carplay TM and Android Auto TM
    • Fuel type: Petrol
    • Fuel consumption: 7.2l/100 (Combined)
    • ANCAP Safety Rating: 5/5 Stars
    • Scheduled servicing: 15,000km

    SUV: $299 per week

    • 2018 Hyundai Tucson Go
    • 2.0L GD i2WD engine
    • Fuel type: Petrol
    • Fuel Consumption: 7.9l/100 (Combined)
    • ANCAP Safety Rating: 5/5 Stars
    • Scheduled servicing: 15,000km

    SUV: $299 per week

    • 2018 Kia Sportage Si OR used 2017 Kia Sportage Si
    • 2.0 Litre, 4 cylinders, DOHC MPI Automatic (Sports-matic)
    • Fuel type: Petrol
    • Fuel Consumption: 7.9l/100 (Combined)
    • ANCAP Safety Rating: 5/5 Stars
    • Scheduled servicing: 15,000km

    XL: $319 per week

    • 2018 Mitsubishi Outlander ES
    • 2.4L, 4 cylinders, SOHC 16 valve MIVEC
    • Fuel type: Petrol
    • Fuel Consumption: 7.2l/100 (Combined)
    • ANCAP Safety Rating: 5/5 Stars
    • Scheduled servicing: 15,000km

    HYBRID: $329 per week

    • 2018 Toyota Corolla Ascent Sport Hybrid
    • 1.8L Toyota Hybrid System and auto CVT
    • Fuel type: Electric/Petrol
    • Fuel Consumption: 4.2l/100 (Combined)
    • Green Star Rating: 5/5
    • ANCAP Safety Rating: 5/5
    • Scheduled servicing: 15,000km

    HYBRID: $339 per week

    • 2018 Toyota Camry Ascent Hybrid
    • 2.5L Dual VVT-iE petrol engine with Hybrid Synergy Drive®
    • Fuel type: Electric/Petrol
    • Fuel Consumption: 4.2l/100 (Combined)
    • Green Star Rating: 5/5
    • ANCAP Safety Rating: 5/5
    • Scheduled servicing: 15,000km

    Splend has a range of colours on offer for each vehicle. Any non-standard colours are subject to availability and are at Splend’s discretion. There may be additional costs associated with non-standard colours.

    Do you take care of the government documents?

    All Splend cars come with the required government documents in each state for you to accept rideshare passengers. However, you are responsible for complying with any state-based regulations imposed on rideshare drivers.

    Do you take care of servicing?

    As part of the weekly rental fee, we cover the car’s scheduled servicing and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications and the vehicle log book located in the glovebox. Each scheduled manufacturer’s service should be completed within 1,000kms of being due.

    Your Rent-to-Own plan includes scheduled servicing up to 180,000 kms.

    We also provide you with 24/7 roadside assistance, for things like:

    • Flat or Faulty Battery
    • Emergency Fuel
    • Locked out of the car
    • Flat Tyres
    • Towing

    However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non-wear and tear items. If unsure, contact your Splend representative.

    What is included in the ready to ride maintenance pack?

    The ready to ride maintenance pack is designed to provide everything that a normal driver would need over the life of the rental. On top of the brand new vehicle, this includes;

    • 12 replacement tyres
    • 3 front and rear wheel alignments
    • 12 replacement brake pads
    • 12 replacement brake discs
    • 9 replacement windscreen wiper blades
    • 2 replacement sets of replacement headlight globes
    • 1 replacement battery

    What if I get a flat tyre?

    Flat tyres are not covered by warranty/insurance or your ready-to-ride maintenance pack. Contact roadside assistance (1800 SPLEND) and arrange to have the tyre repaired at your cost.

    What if there are small scratches when I return the vehicle?

    We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle are acceptable.

    If you cause minor damage outside what is accepted in the AFLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

    Fee and Payment Information

    How much does it cost to become a Splend Member?

    There is a one-time Rent-to-Own Membership fee that depending on the minimum rental period you choose. This fee allows access to Splend Member Benefits but we also use it to process your application and order your vehicle.

    • $990: New to Splend, 12-week minimum rental period (All cars)
    • $715: Existing Splend Member, 12-week minimum rental period (All cars)
    • $490: Existing Splend Member, 26-week minimum rental period (HYBRID)
    • $275: New to Splend, 26-week minimum rental period (COMPACT, SUV, XL)
    • $0: Existing Splend Member, 26-week minimum rental period (COMPACT, SUV, XL)

    Please note: there is a $275 bond for current Splend members signing up to the 26-week minimum rental period, so a new vehicle can be ordered. A refund will be processed as soon as the Rental Agreement is signed.

    How much does it cost per week?

    COMPACT:

    • 2018 Hyundai i30 Go: $269 per week
    • 2018 Hyundai Kona Go: $269 per week

    SUV: 

    • 2018 Hyundai Tucson Go: $299 per week
    • 2018 Kia Sportage Si: $299 per week
    • 2016/2017 Kia Sportage Si: used vehicles from $239 per week

    XL: 

    • 2018 Mitsubishi Outlander ES: $319 per week

    HYBRID: 

    • 2018 Toyota Corolla Ascent Sport Hybrid: $329 per week
    • 2018 Toyota Camry Ascent Hybrid: $339 per week

    When do I make my weekly payment?

    Your weekly rental fee is paid one week in advance. All fees are deducted by direct debit every Wednesday night for the following week; Monday to Sunday period.

    Is there a kilometre quota?

    Your Rent-to-Own plan comes with a 1,000-kilometre quota included every week or a total of 52,000 kilometres for the year.

    If you want to drive over the weekly kilometre quota to increase your rideshare income, there is a small early ownership fee of $0.10 for every kilometre you drive over 1,000 kilometres. Any early ownership fees paid contribute to you owning your car sooner, by bringing forward the finish date of your Rent-to-Own rental contract.

    For example, if you drive 1,500 kilometres, you will pay an early ownership fee of $50 for that week. That $50 payment contributes towards you owning your car sooner.

    For a brand-new car, you can reduce the length of your Rent-to-Own rental agreement by a maximum of 52 weeks, meaning the earliest you can own your car is 156 weeks or 3 years.

    For a used car, you can reduce the length of your Rent-to-Own rental agreement by a maximum of 52 weeks, meaning the earliest you can own your car is 104 weeks or 2 years.

    What does the weekly fee cover?

    Your weekly rental fee includes:

    • Brand-new or used 5-star ANCAP rated vehicle for improved Uber ratings
    • CTP and rideshare compliant comprehensive insurance for you and your riders
    • Scheduled maintenance
    • Vehicle Registration
    • 24×7 Car Breakdown Assistance
    • Replacement vehicle if your car is involved in an accident

    It also includes your ready to ride maintenance pack.

    What happens if I miss a payment?

    If you are unable to make a payment please let your Member Success Representative know as soon as possible. We will work with you to try and come up with alternative payment terms. There is a $40 fee for any failed payments.

    Payment holiday

    With the Rent-to-Own plan, you can take a holiday from your weekly rental fee for up to four weeks.

    You cannot activate the payment holiday until you’ve been active for 12 months on the Rent-to-Own plan. You cannot activate your holiday payment during your two-week termination notice period.

    When you activate your annual payment holiday, simply nominate the amount of time you will be away for (up to four weeks). During your payment holiday, you have normal access to your Splend car and you enjoy the same 1,000km weekly kilometer quota.

    By taking a payment holiday, it will increase the length of your rental agreement by the amount of time you put your agreement on hold.

    Therefore, if you take a payment holiday of four weeks every year you are eligible, you would add 12 weeks to the end of your Rent-to-Own rental agreement.

    If you take 12 weeks of holiday payments, and your rental agreement runs extend past four years, you will be responsible for the full maintenance of the car including insurance, registration, servicing etc.

    Are there fees if I choose to return a car?

    If you return the vehicle within the first 12 months of your Rent-to-Own plan, there is a $500 return fee.

    We may need to charge a re-fuelling and/or cleaning fee if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.

    If you return the vehicle with damage outside what is deemed acceptable by the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle, you will be charged accordingly.

    Is there a minimum rental period?

    With Splend’s Rent-to-Own plan, there are two minimum rental period options:

    • Option one: 12-week minimum rental period, full Membership fee
    • Option two: 26-week minimum rental period, reduced Membership fee

    What if I want to return the vehicle within the minimum rental period?

    If you need to return your vehicle within the minimum rental period, you will be required to pay out the weekly rental fee for every week remaining in your minimum rental period.

    For example, if you have four weeks remaining until you reach your minimum rental period, you are required to pay the weekly rental fee for the remaining four weeks.

    If you return the vehicle within the first 12 months of your Rent-to-Own plan, there is a $500 return fee.

    How do I return my vehicle?

    In order to return your vehicle, you must give two weeks notice, in writing, to your Splend Member Success Representative.

    Is there a buyout option?

    Once you enter the final 12-months of your Rent-to-Own rental agreement, you may request an early buyout.

    To complete your early buyout, you need to pay the weekly rental fee for every week remaining on your Rent-to-Own contact.

    For example, if you were paying $299 per week and had 20 weeks remaining on your Rent-to-Own rental contract, your early buyout amount would be: $299 x 20 = $5,980.

    You may be eligible for discounts on your early buyout, which is dependent on the maintenance and insurance history of the vehicle you are in. When you submit a request for an early buyout through your Member Success Representative, Splend will provide you with a quote for the cost of owning your vehicle early.

    As previously mentioned, you may also be eligible for early ownership if you are driving over 1,000 a week, which would reduce the minimum term, by a maximum of 12 months.

    There is a $110 early buyout admin fee.

    Is there a payment at the end of my contract?

    At the completion of your Rent-to-Own contract, a final $1 balloon payment is required. You will also need to pay the stamp duty before we can legally change the car ownership into your name.

    Please note the stamp duty amount will vary based on the Australian state or territory you live in and the market value of your vehicle at the time of sale. For example, in NSW, you must pay $300 in stamp duty for a car with a value of $10,000.

    Could my weekly rental fee change?

    Splend’s Rent-to-Own plans include an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fee by this amount.

    Loss or Damage Cover

    Am I covered?

    The rental agreement provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for Uber.

    Please note: Full terms for loss or damage cover are specified in your rental agreement and only valid if you adhere to the conditions.

    Is there any excess?

    For experienced drivers, there is a standard excess of $1,500. An experienced driver is determined as someone over the age of 25, who has at least 2 years driving experience after obtaining an unrestricted Australian drivers licence. The excess for an experienced driver can be reduced to $1,000 should you report the accident by calling Splend and provide dashcam footage within 48 hours of the accident occurring.

    For inexperienced drivers, there is a standard excess of $2,000. An inexperienced driver is determined as someone who does not meet the criteria of an experienced driver. The excess for an inexperienced driver can be reduced to $1,500 should you report the accident by calling Splend and provide dashcam footage within 48 hours of the accident occurring.

    What if I am involved in an accident but I’m not at fault?

    If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.

    What happens if I’m in an accident?

    Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 000. After you have attended to all medical issues, please ring 1800 SPLEND and ask for the Accidents department.

    In the glovebox of your Splend car is an accident guide, which allows you to capture the details of the other parties involved in the accident. If you are not at fault, this third-party information is critical in helping Splend recover the costs of the repairs and to refund you the insurance excess.