Airport trips work a bit differently than typical trip requests, so if you’re a rideshare driver in Melbourne wanting to get rides from the Airport, it’s important to know how picking up and dropping off at Melbourne Airport works.
You’ll receive a notification via your Uber Driver App with more details on how to register.
To accept Uber trips at Melbourne Airport, you need to follow these steps:
To place yourself in the virtual queue, go to the Uber holding area in your Driver App. This is the only location at the Melbourne Airport where you can wait for Uber pick-up requests.
When you’re in the front of the virtual queue, you receive the next available trip request. To meet your passenger, follow the navigation to the pick-up location.
The pick-up location varies depending on the terminal the passenger requested the ride from and the Uber service they chose.
Once the pick-up is completed, just follow the Airport exit signs and continue your trip just as you normally would.
The pick-up areas depend on the terminal your passenger is leaving from:
For passengers requesting a ride from the Melbourne Airport’s main terminals, the Uber pick-up area is in Lane 1, directly in front of Terminal 2. This pick-up area is divided into three pick-up zones:
For passengers requesting a ride from Melbourne Airport’s T4, the Uber pick-up area is on the ground level of the Transport Hub.
There are two places to drop off passengers at Melbourne Airport:
Yes, Melbourne Airport charges $4.82 (including GST) for each Uber pick-up. This fee is included in the final trip payment.
However, you’re in charge of paying this fee to the airport, so make sure your E-Tag is working properly since this is the only payment method for the Melbourne Airport pick-up fee.
Between 7 AM and 12 AM (midnight) from Monday to Friday, and for reduced hours on weekends, any UberX rides requested from Terminals 1, 2 or 3 at Melbourne Airport will require a 6-digit PIN from the passenger to match with the driver.
IMPORTANT: The PIN pick-up doesn’t apply to ride requests from Terminal 4 or any other trips besides UberX.
Outside the timetable of PIN pick-ups, drivers will receive UberX trip request the usual way.
After joining the virtual queue, receiving an UberX trip request and heading to the Uber pick-up Zone B, you must:
If you receive a short trip request from Melbourne Airport, the Uber Driver App will inform you if this trip is eligible for Priority Queue Access before accepting it.
With Priority Queue Access, you can jump in front of the virtual queue if you rejoin within six hours. To be eligible for Priority Queue Access, you must wait in the airport queue for at least 15 minutes.
Priority Queue Access is valid for six hours at the same airport, even if you go offline or take other trips before coming back to the airport.
We enable people to make money by driving for on-demand apps such as Uber.
We’re more than a car subscription provider. In addition to new-model cars and all the essentials to start earning money with Uber as quickly as possible, our customers enjoy driver training and dedicated support, as well as customer benefits such as partner discounts and exclusive events.
Better Option than Regular Car Finance
Our flexible plans and Uber-approved cars make driving more accessible, without the hassle of car financing.