Since June 2020, Uber has made some drastic changes to the way it provides support to its drivers. As a result, they closed all the Uber Greenlight hubs in Australia, with no immediate intention to open them back up. Whether you want to become an Uber driver or you’re already a driver-partner, the Uber Driver app is currently your best tool to reach out to Uber.
The first step is to download the app, because this is where most of the sign-up process happens.
You can also create a new account on the Uber website, but you will still need the app for the rest of the sign-up process.
Depending on what you selected previously (city, type of work, whether or not you have a car), you need to upload several documents, for both you and your car. The app describes exactly what you need and how to upload everything correctly.
While uploading your documents, you have constant access to three support options:
The next step is to submit and pass a criminal background check through National Crime Check (NCC). Processes for background checks vary by city.
You can submit a request online, which is normally processed between 10 – 14 days, depending on each state. When your results are ready, NCC will automatically submit a copy to Uber, so you don’t need to upload anything to the Uber Driver app.
If you don’t hold an Australian Passport, Australian Birth Certificate, or Australian Citizenship Certificate, the Visa Entitlement Verification Online (VEVO) check is a mandatory part of Uber’s sign-up process. It’s done via the Australian Department of Home Affairs and proves your right to work in Australia.
At a minimum, you need to provide your passport or ImmiCard details and one of the following reference numbers:
NCC will send your results directly to Uber.
This is an online course that teaches you about your legal obligations as a rideshare driver and helps you make sure that every trip is safe and welcoming. You can complete this course in the app, at any time during the sign-up process.
This is the final step before Uber can activate your account. If the car you plan to drive with Uber meets your city’s requirements, the next step is to arrange a vehicle inspection to confirm it’s roadworthy.
Once you’ve submitted all the documents, it usually takes around 72 hours for Uber to activate your account.
If you need help with anything, here’s how you can get in touch with Uber.
Get answers to frequently asked questions or submit your questions in the Help section. If you contact Uber through Help section, you’ll receive a notification on your phone (if you have notifications enabled), letting you know that you’ve received a response. They will also send you an email.
Phone support is available for driver-partners in Australia, from 7 AM – 1:59 AM AEST, 7 days a week. You can speak with someone at Uber by calling 1300 091 272.
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